Help & Contact

You have a question ? Looking to contact us ? You want to track your order?
Click the topic that matches your request. For more information , get in contact with our services through links contact us present in every issue !

 I’m having doubts before ordering from you
I have questions about delivery
You feel ready to taste your first edible bugs? You want to make an unusual gift? You want to know more about our delivery options before ordering from us?
All our deliveries are made by cardboard packages sent through french postal services. Your package will be sent using international tracking services, giving the opportunity to track your order step by step of the way. From the moment you order to the moment you receive your package, you will be able to get detailed informations about your order through your Account, on our website.
When you package is sent, a tracking number will be forwarded to you. By using this tracking number on the French postal services’ website, you will get every informations pertaining to your order. From the moment you place your order to the moment you get your package, maximum of one week (in France) to two weeks (in Europe).
If you have already read all our instructions about package delivery and still have questions, feel free to contact us

I want to use coupons or a discount voucher
You received a coupon through one of our special offer? Our customer service have gifted you with a discount voucher but you don’t know what to do with it?
You can use your coupons or your discount vouchers to buy anything on this website. You just need to input your promotional code when you go through with your order.
Small reminder about your coupons and discount vouchers, they have a limited in time. Temper to check the validity date if you don’t want to lose it!
Another thing is, if your total amount for an order is below the total amount of coupons or discount vouchers, you will lose the difference.
If you have already read all our instructions about coupons and discount vouchers and still have questions, feel free to contact us.

What are the different payment options?
We accept Paypal, Visa, American Express, MasterCard, check and wire transfert.
When you choose to pay your order by credit card, debit card or American express you will be asked to input its serial, validity date and cipher code.
Paypal payment is easier : you will just need to input your email address and password and it is done. But you also can choose Paypal as a way to use  your debit card without having a paypal account : just follow the instruction as they will appear on your screen.
If you choose wire transfers or check, you only need to follow the instruction as they will appear on your screen. Fill the check with the address given to you and by wire, use the bank account informations you will be provided with.
As for every serious payment solution on the internet, when you go through the payment method of your choice, you will see on the left corner of your URL address a small padlock icon. It means your transaction is secure.
If you have further questions about payment methods, feel free to reach us here.
We are a local authority, can I pay after having received an invoice? It’s quite possible: have a look below related to local authority.

Puis-je acheter à l’étranger ?

Vous souhaitez goûter aux insectes comestibles mais vous n'habitez pas en France?

Pas de souci! Nous livrons également l'international. Les frais de livraison pour l'Europe s'élèvent à 8.90€ et les autres destinations 14.90€.

Vous êtes Espagnol ou Anglais? nous vous invitons à consulter notre site dans votre langue et votre devise :

ES version

Is my online payment secure ?
You would like to check our online security system on our website ?
You should note that on the internet, when a payment has been secured on our end, an icon in the form of a lock appears on the left of your URL bar address, beside the HTTPS.
Any further questions about secure online payment, contact us here.

I want to know more about your products
Regularly consumed by over 2 billion people across the world, edible bugs are a healthy source of protein, vitamins and iron. Particularly loved in Asia, where bugs have been on the menu for centuries, insects are also our passion and that’s where our breeding farm is located, in Thailand.
Our bugs breeding farm is managed by French experts especially sent abroad for this task.
Our bugs go regularly through thorough health tests first in Thailand during their growing phase and once again in laboratories upon their arrival in France.
Our bugs are raised outdoors and fed with organic products (fruits and vegetables) as well as with vitamins drawn from water. Temperature and natural lights are ideal conditions for bugs to grow and we find plenty in Thailand.
If you've read everything about the origin of our products and still have questions, contact us!

I want to know how your bugs are processed and packaged? Are they alive when I receive them?
No, they definitely are not alive. 
Our edible insects are ready to eat though. That is to say, they underwent through a complete process of dehydration before being packaged.
First, they are frozen and then boiled and dried in order for them to be kept edible for a long period of time (on average, 6 to 12 months). Some of our edible bugs have already been seasoned, you can eat them as they are for a aperitif or add them to your recipes. 
If you've read everything about how our bugs are processed and packaged but still have questions, feel free to contact us!

Do allergies to edible bugs exist?
On each  product page, you will find detailed recommandations and specific information about insect consomption. As a safety measure, we invite everybody allergic to shellfish to avoid consomption of edible bugs.
If you have any other questions about insect allergies, feel free to contact us.

 I have questions about my open order
I would like to track my order
You just ordered and you want to track it?
Visit your « My Account » page. You will be able to view your past orders as well as all the tracking informations pertaining to your open order.
When your package is shipped, a tracking number will be added. Copy / paste this tracking number on the French Postal Services website and you will get even more detailed information on your order.
Note that the average time between your payment and the delivery of your order is around one week.
If you think it is taking too long, feel free to contact us about it.

 I have a question about the order I just received
I have question about the delivery of my order or I just want to express my point of view
You didn’t expect your bugs to taste the way they do? Or they don’t match your expectations?

You are asking for a refund
You have made a purchase on our website but you would like to return it unopened before asking for a refund?
We will automatically refund all unopened order that are returned to us in perfect conditions and within a 15 days limit to any customer who requests it.
If you want to return your products unopened and ask for a refund, please contact us.

I would like a invoice, where do I find it?
Easy. Go to your Account page, you will find a link to print your invoice.
If you don’t find it, feel free to contact us.

 I have other questions
I forgot my password, how can I get access to my account again?
You lost your password and you want to get another one?
Go to your Account page, look for « Forgotten Password ». Input your email address. You will receive a confirmation email in the following 10 minutes. Follow the instructions written in this email.
You didn’t receive a confirmation email? Remember to check you spam folder or to double check your email address and try again.
If you followed all those steps and you still didn’t receive an email from us, feel free to contact us.

I have remarks to make about your website or your products

You have some remarks to make or some feelings to express, feel free to contact us.

 I have an offer to make you
I am a journalist and I want to get in contact with you
First, we invite you to take a look at our Media Page (FRENCH VERSION ONLY), you will find tons of interesting information about our company, our story and our bugs!
But if you want to go further and meet with us, send us an email!

I own a shop and I would like to resell your line of products
You like our edible bugs and want to sell them in your shop or through your distribution network.

We are a local authority, can I pay after having received an invoice?
It’s quite possible: send us an email with a detailed list of what you want to order. We will send you a voucher to return to us once you have signed it. Your order will be sent and you’ll have up to 30 days to pay it with a check or by wire. 

I am a individual or a company and I would like to host an event with your participation.
You would like to his an event with a particular theme or just want an expert to address the issue of edible insects? You would like to contract our services to for wild activities around edible bugs?

I own a blog, I test products and I want to strike a deal
You write on a blog or you like to taste products for fun and talk about it after?
We might be interested but it’s not a done deal. Nevertheless, we happen to come to an understanding from time to time. 

I feel interested in your company and what it stands for. I would like to make an internship or send a resume
We are always looking to hire new talents. Don’t hesitate to send us your resume and we will get back to you if your profile matches our needs & expectations!